Wrong product - If you received a wrong product due to our shipping mistake, please notify us within 2 business days and we will arrange for you to return the incorrect product (at our expense) and we will ship you the correct product or issue you a full refund (including shipping charges) once we received the return.

Defective Product - If you received a defective product, please notify us within 2 business days and we will arrange for you to return the product (at our expense) back to us. After we have examined and confirmed the defective product we will ship out a replacement to you right away.

Your name
Your phone number
Your e-mail address
Your original order number
Reasons for returning the item
Credit Card Refund: Credit back to your credit card will take 2-4 days to appear on your credit card from the day we have received the returned products.

• Any refused shipment sent back to Uggdig.com does not constitute the right to a refund or credit. The customer will have to make arrangements with Uggdig.cm. to receive the refused shipment again.

• No returns will be accepted after 14 days of delivery, regardless of reasons. In order to serve our clients better, we accept returns aside from wrong or defective products at the same time. You are able to return items if they do not fit or you do not like the looks or quality of the products. But please note: the initial shipping charges are non-refundable under these circumstances.