We shall ship the items in 12-48 hours once your payment is cleared , most of the clients will receive tracking number in less than 2 business days! Please login the account you registered on Uggsky to track order status, you will receive the tracking number there.

We usually ship international order by EMS, TNT and DHL. It takes around 6-9 business days to arrive in most countries, such as U.K, USA, Canada, and Australia ect.

If the shoes are not as you thought they would be or you simply do not like them when you get them or they do not match the outfit you bought them for, you have up to 14 days to return them to us. All we ask is that you send them back in the condition that you received them and in their original box.

If your shoes are faulty or damaged when you receive them or if we have sent you the wrong shoes, we will meet the cost for you to post them back to us and we will offer you an exchange or refund. Of course, you can also take faulty shoes with discount, but please take a picture for proof and send it to our sale department for confirmation, we will do our best to serve you.

For more details, please click here.